Uninstalling and Reinstalling SpiderOak CrossClave

If you want to remove all traces of SpiderOak CrossClave from your computer, uninstall it for troubleshooting purposes, or if you are trying to sign in to a new account and the application is still trying to connect to your old account, you will need to uninstall CrossClave from your device (or devices.) Please make sure that you have either another device with CrossClave installed and logged-in to or another member on your team who is an Administrator before performing these steps. If you are unsure please contact support at crossclave@spideroak.com

Personal Spaces:

Keep in mind, uninstalling SpiderOak CrossClave this way will remove any/all Personal Spaces associated with this device.

Account Recovery Phrase:

If you’re performing this step for troubleshooting purposes, the account Recovery Phrase (copied during account creation) is needed to access the account after removing the application data from your device. Your account Recovery Phrase will be used to add your CrossClave account back onto the current device, and to add it to other devices. Make sure you have this phrase before continuing. If you did not record your recovery phrase when you were initially creating your account then you will not be able to log back into the account and should contact Support to get instructions on how to create a new CrossClave user account.

How do I uninstall SpiderOak CrossClave?

Windows

1. Quit SpiderOak CrossClave. Don’t just minimize the application, shut it down completely by X in the top-right corner. If it hangs, please close it from the Task Manager.

2. Open a search field in Windows.

3. Type %LOCALAPPDATA% (with the percent signs) and press enter. Searching for %LOCALAPPDATA% will open a file explorer window called “Application Data” with other folders inside.

4. There will be a folder here named “share-2”; rename or delete it.

MacOS

1. Quit SpiderOak CrossClave. Don’t just minimize the application, shut it down completely by exiting the application from either the menu bar or the dock.

2. Open a Finder window, then click on the Go menu at the top of the screen.

3. While the Go menu is showing, hold down the ALT (or OPTION) key. When ALT is held down the Library folder will become visible.

4. Click on Library, then click into the Application Support folder. There will be a folder here named “share-2”; rename or delete it.

Android

Simply delete the CrossClave app from your phone, then reinstall it.

How do I re-install SpiderOak CrossClave and use my account?

After re-installing CrossClave you will need to log back in to the account. This article goes into how to do that:

Logging in to an Existing Account