Welcome to the CrossClave community! We're very excited that you've joined us and hope you'll have a great experience using CrossClave.
As you are getting started with CrossClave, there are four important terms you need to know which will help you as you set up your teams and onboard users:
- Team Join URL
- Recovery Phrase
- License Key
- Account ID
Understanding what these terms mean, where to find each of them, and how they appear in the onboarding process will help you create your account and assist your users.
Download the CrossClave Application
You and each of the users in your team will need to download the CrossClave application. Links are available on your My Account page, or by clicking below.
Team Join URL
CrossClave can connect to any server running the CrossClave backend services. This includes the commercial CrossClave instance run by SpiderOak, but could also include on premise installations or installations hosted on AWS or Azure.
The Team Join URL instructs CrossClave which server to connect to. To connect to the commercial CrossClave servers run by SpiderOak, please use the following Team Join URL:
Alternatively you can select the QR code scanner option next to the empty field and scan this code to enter the team join URL:
When creating your account, this is the first piece of information CrossClave will prompt you to enter after clicking the Sign Up or Log In button.
After entering the Team Join URL, you'll be presented with a Recovery Phrase. This is essentially the password for your CrossClave account. Your Recovery Phrase is a long string of English words separated by spaces. This is different than the password you used when purchasing a CrossClave subscription. The Recovery Phrase is generated on your device and is unique to your CrossClave profile.
Your Recovery Phrase is very important! You can use the Recovery Phrase if you need to install CrossClave on a different computer or reinstall after a system upgrade. This is the only time when you will be presented with the Recovery Phrase, so please be sure to record it somewhere safe. It should never be shared with another CrossClave user.
As noted on the screen, SpiderOak cannot retrieve your Recovery Phrase if you forget it. It is essential that you record your Recovery Phrase somewhere safe so you can retrieve it in the future if needed. You can highlight the text of the Recovery Phrase and use a keyboard shortcut to copy, or simply click the Copy button. After recording the Recovery Phrase, click the Continue button.
On the next screen please double check that you definitely have your Recovery Phrase saved somewhere. This is a final check to make sure you have the Recovery Phrase correctly recorded. After checking the Recovery Phrase again, click 'Yes, I saved it'.
Now it's time to create a team. Teams are the basic unit of users in CrossClave. Within a team, users collaborate in Spaces to work on files or chat. Members of a team can see other members of a team, and can create spaces and add other team members to the space.
To create your first team, you will need a License Key. This was created for you when you purchased your CrossClave subscription. Go to the My Account page and click My Subscription. Click the Copy button next to License Key or manually copy the value listed there.
License Keys look like this:
Be sure to include the
#LicenseKey: prefix when you paste the License Key into CrossClave. Paste the License Key on the right side of the screen in the space under Create Team, then click Create Team.
After clicking the Create Team button you will be prompted to give your team a name, and to input the display name that others on your team will see when they look at your profile.
The last important piece of information you'll need in CrossClave is the Account ID. As a team owner, the Account ID is used to add other users to your team. You can read more about how end users (those not creating teams) go through the team join workflow in this article.
Onboarding Team Members
First, make sure you team members have downloaded and installed CrossClave. They will use the same Team Join URL you used during your initial setup, provided below.
Next, they should copy and securely store their Recovery Phrase, then enter it on the following screen.
Finally, on the Add Team / Create Team screen, they will enter the Team Join URL once again. (The same URL as provided above.) As the team owner, you needed a License Key to create the team, but your team members should use Add Team rather than Create Team, so they do not need a License Key.
After entering the Team Join URL, the users will receive their Account ID. Users should send their Account ID to you so you can add them to your team.
For more information on how to add end-users to a team, see this article.
Getting Started Guide for End Users
We provide documentation for end users in our Getting Started Guide for End Users. Please feel free to send your users to that article so they can download the application and follow the steps to set up CrossClave.