SpiderOak offers three support tiers for CrossClave. Each CrossClave product, Basic, Pro, Enterprise, and Government, come with a corresponding support tier. If a higher support tier is desired, it can be purchased separately.
Tier 1
- Default support tier for CrossClave Basic
- Support via email (crossclave@spideroak.com), private forum, and support widget
- Support hours are 9 am to 5 pm, US Central time, Monday to Friday
- 8 hour SLA during support hours
Tier 2
- Default support tier for CrossClave Pro, optional upgrade for CrossClave Basic customers
- Support via email (crossclave@spideroak.com), private forum, and support widget
- Support hours are 9 am to 5 pm, US Central time, Monday to Friday
- 4 hour SLA during support hours
Tier 3
- Default support tier for CrossClave Enterprise, option upgrade for CrossClave Pro or Basic customers
- Support via email (crossclave@spideroak.com), private forum, and support widget.
- Chat and phone through your named account manager
- Support hours are 24x7
- 2 hour SLA
Comments
0 comments
Please sign in to leave a comment.