During your checkout process when purchasing a License key for a CrossClave team you will be prompted for credentials.
It is important to note that this prompt is not asking your for your SpiderOak One backup credentials. www.spideroak.com/one and crossclave.spideroak.com are different websites and DO NOT share credentials. This prompt is asking you specifically for your CrossClave login credentials in the event you are a returning CrossClave customer who has already created an account.
If this is your first time using CrossClave you should instead create a new account, which is done on the same page, just lower down.
If you have any questions or concerns about this process, please feel free to reach out to our support team at firstname.lastname@example.org!